We are pleased to provide you with our products under the following conditions, which you agree to upon placing an order:
Cancellations are ONLY allowed up to 24 hrs after placing order. Orders are CUSTOM MADE TO ORDER. There are NO REFUNDS!! Any attempt will be dealt with legally
Due to our items being made custom to your order, payment is required upfront. A 50 % deposit is allowed with balance due upon shipping. All balances including for shipping MUST BE PAID IN FULL before releasing shipment. Many times we need to bill shipping separately due to uncertainty of weight and box size. We can only guesstimate the shipping – we are not experts and things may change upon shipping. We can not be held to a shipping guesstimate.
Prices quoted are for products only. Art (including logos) needs to be provided by you in ready to print black and white, hi-res files. We are not responsible for errors within the provided art. We can provide art and layouts (for table charts, menus, sign in boards, place cards, etc.) for an art charge. If we need to take your color art and convert it that incurs art time. This will be quoted upon seeing the job. Proofs provided at no charge after order payment has been received.
If submitting a logo, we will make every attempt to get as close to it as possible, when creating dimensional, layered items. We are not printers so we may not be able to get exact colors, registration, etc. This is ART and as close as a representation we can execute. By purchasing you are acknowledging you understand this and will accept what we create.
All orders are custom made. Currently, production takes usually 3-4 weeks from placing order. Not when you contacted us. We schedule according to event and in-hands dates. We need your IN HANDS DATE when you place an order so that we may adhere to our production schedule. A rush fee of 10% will be charged if you want your order within 14 days. If within 10 days a 20% RUSH CHARGE will apply. An order needing light bases can not be rushed LESS than 10 days.
SHIPPING: We will ask for an IN HANDS DATE when creating your order. It is your responsibility to give us the correct date to allow for your set-up time and if there is a time restraint (ex. Express and morning delivery times). It is also your responsibility to supply the correct delivery address. YOU MUST CHECK YOUR SHIP TO ADDRESS!!. Once your order is submitted to UPS/USPS/FedEx.
We do not accept responsibility for THEIR delays, errors or failed attempts to deliver (It’s their responsibility for your boxes) You will be liable for full payment of the order and any returned box charges. Any attempted action to recoup any monies – DUE TO THEIR ERROR will be dealt with legally.
DELIVERY: You must open your box immediately upon receiving. Review all items for count, engraving and most of all for damage – especially if the box has any rips, dents, etc. REPORT TO US IMMEDIATELY so that may have time to fix the issue in time for your event. You have up to 3 days to do so. Take photos of broken article(s), the box on all sides and the LABEL. Keep the box, packaging and broken items. You may need to bring or show them. UPS and USPS now require this in order to process an insurance claim. IT IS NOT OUR POLICY!! Do not blame us for their policy. Because we know your replacements are needed quickly we will process the insurance claim but we need and appreciate YOUR COOPERATION in following through with the process they require.
